Nothing to do with Hollywood (although Air New Zealand can get you there, too!), Oscar is their new virtual travel assistant.
His full name is Bravo Oscar Tango, or BOT, and he will initially be helping Air New Zealand customers with their most commonly asked questions, saving them from going through the often lengthy FAQ's. He's a chat bot, meaning he will be able to assist you via voice or text commands pertaining to any Air New Zealand lounge enquiries, baggage queries or Airpoints questions.
He is currently in Beta, and your experience with Oscar will help define his future by providing the training he needs.
Go on ... put Oscar to the test : https://www.airnewzealand.co.nz/help-and-contact
submitted by -- Gayle