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Cathay Pacific to resume direct flights from Auckland to Hong Kong while operating under fuel restrictions

The Auckland jet fuel shortage is ongoing, with airlines operating under strict restrictions however Cathay Pacific will today return to normal operations, with direct flights from Auckland to Hong Kong.

Cathay Pacific is able to bring in extra fuel on their Hong Kong to Auckland flights and with fuel allocated from Auckland this will allow the airline to complete their direct flight without being re-routed via Brisbane.

As the fuel shortage is changeable, Cathay Pacific would like to encourage all passengers to check their flight status on cathaypacific.co.nz in case of any last-minute changes to schedules.

 

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CHOICE says consumers should know their travel rights amid airport outage chaos and Bali volcano

With thousands of Australian passengers facing delays or cancellations following an air traffic control system failure at Sydney Airport and the ongoing issue with the Bali volcano, consumer advocacy group CHOICE is reminding people of their travel rights.
 
“Getting stranded on the first day of the school holidays is a painful situation for anyone who is getting ready to hop on a plane,” says CHOICE Head of Media and spokesperson, Tom Godfrey.
 
“In Australia, payments for accommodation, transport, meals and phone calls if your flight is delayed or cancelled is at the discretion of the airline but it's always worth asking if you need any assistance.
 
“If the issue is out of the airline's control, like volcanic ash clouds or an air traffic control problem, airlines will usually try to help you get to your destination but they may not pay for any costs or expenses you may incur as a result of the delay or cancellation[1].”
 
“Now that the status of the Bali volcano is a known event, meaning it’s been published widely in the media and on the Smart Traveller website, it’s too late to take out travel insurance to cover delays for the volcano if you haven’t already got it. If you’re still planning to travel, you still need insurance but know that you may not be covered for some delays,” says Mr Godfrey.
 
“Taking it out now would be the equivalent of taking out car insurance after you’ve had an accident.”
 
“It’s a different story if the airline is at fault, such as a staffing issue. We believe the airlines should take responsibility and compensate travellers for any costs they may have incurred,” says Mr Godfrey.
 
Choice has renewed its call for Australians to receive fixed-dollar compensation when an airline makes a mistake.[2]
 
“We’re also encouraging travellers who do experience mistakes that are within an airline’s control to lodge a complaint through our Complane.com.au tool[3],” says Mr Godfrey.
 
“Consumers can help put the pressure on the airlines to do the right thing by their passengers.”
 
Travel Tips:

  • If you are out of pocket because of flight delays or cancellations in Australia, keep your receipts but try to keep your expenditure as low as possible – you may never get the money back 
  • Airlines will often address claims for reimbursements on a case by case basis so if you're stranded or in need of assistance, approach the counter or call your airline to see if they can offer you assistance
  • Check if your travel insurance covers you for flight delays or cancellations - good policies will cover you when something goes wrong 
  • Keep all receipts to lodge a claim with your insurer if you get stuck

 

[1] https://www.choice.com.au/travel/on-holidays/airlines/articles/your-rights-on-school-holiday-flights-250917

[2] https://www.choice.com.au/travel/on-holidays/airlines/articles/flight-delays-and-cancellations-compensation

[3] http://www.complane.com.au/

 

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Niue’s Government and the island’s tourism industry have launched a Responsible Tourism Policy which is complemented by Tourism Business and Visitor Codes of Conduct.

The Policy and Codes were announced and released today to mark Niue’s contribution to World Tourism Day – 27 September.

Niue Tourism Director of Marketing Felicity Bollen says tourism is a vital part of the island’s economy and the Policy is intended to help preserve Niue’s largely unspoilt natural attractions. It also marks Niue’s support for the United Nations’ 2015 Sustainable Development Goals (SDGs), particularly given the UN’s adoption of 2017 as the International year of Sustainable Tourism for Development.

Developed by the Niue Government in consultation with the island’s tourism sector, the Responsible Tourism Policy identifies how local planning and strategic developments will contribute to a responsible tourism industry which operates sustainably and with respect for the environment and the local community, says Felicity.

“It outlines actions that will deliver triple-bottom-line benefits to Niue - for the environment, the community and the economy – but also looks at how we will meet those UN sustainability goals as well as support Pacific Region initiatives.”

Felicity says the Tourism Business and Visitor Codes of Conduct weave in the actions of the other important stakeholders in responsible tourism – the visitors to the island and the businesses that offer them services. “There’s a growing awareness among visitors of the need to respect and protect the environments they visit like our forests and reefs, make sustainable choices, and thus contribute to the conservation of those environments.

“But visitors are also increasingly wanting to enhance their experience by learning more about the island’s natural habitats and what’s being done to conserve them, as well as looking to tourism operators to act responsibly towards the environment and have a commitment to sustainable practices.

“The Codes are a guide for both the tourism operators and the visitors on how they can meet the requirements of responsible tourism – respecting the local people and environment and contributing to Niue’s sustainable economic development.”

The Codes of Conduct will be made available to visitors in a number of ways, says Felicity. “They will be on display and available to visitors at the island’s accommodation and other tourism businesses, as well as being emailed to visitors when they book their Niue holiday.

“The main changes we see arising from this initiative are a much greater sharing of the responsibility for responsible tourism between the tourism industry, government agencies and those coming to Niue. It will bring a more coordinated and comprehensive approach to improving sustainability, and greater encouragement to the tourism sector to access finance and other support to progress sustainability initiatives.”

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